August 25, 2003
Dear Mr. Carr:
Thank you for contacting our corporate office to express your concerns
regarding your visit to our Mall Of Georgia Stadium 20 Plus Imax
location. I have forwarded your comments to the district manager directly over
this theatre and the theatre manager for their review.
I am sorry to hear that you think our snack bar and/or ticket prices
are too high. From a business perspective, our goal is to provide our
patrons with a quality movie going experience while making a profit at the
same time.
I hope you will understand that there are tremendous costs associated
with the operation and maintenance of a theatre. Not only do we have
high operating costs (payroll, utilities, rent, equipment, etc.), but we
must also pay costly film rentals to the film companies. Although prices
inside a theatre may seem high, they have stayed in line with the rate
of inflation. A recent report shows that the cost of movie admission
remains much below the admission to a sporting event or amusement park.
Once again, I thank you for taking the time to contact us regarding
your feelings on this matter. Your input is invaluable to us in our
efforts to continually improve customer service and enhance the operations of
our theatre operations. We value your patronage and look forward to
your next visit.
Sincerely,
Clint Roberts
Customer Relations Associate
Comment:
I dont like "The Twenty." Please get rid of it. I dont understand why
ticket prices are going up and concessions are so expensive when you
have companies paying you to put ads on "The Twenty." Why aren't ticket
prices going down if you're selling such ads
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